YOU HAVE FEEDBACK, WE LISTEN

Your concerns are our priorities.

OUR REPUTATION AND YOUR RESPECT
ARE OUR MOST VALUED ASSETS

Petline is here for you. If you have any concerns, please send us a note or reach out to us via chat so we can do something about it. Of course, we’re always happy to hear about the good stuff, too! Just head over to the Contact Us page to get in touch.

Send us a note

  1. Most matters can be dealt with after a single phone call to a Team member.
    We listen, and then make sure your issue is handled quickly and fairly.

  2. If your issue requires more time, you will get regular updates.
    So you always know exactly what’s going on.

  3. If your issue isn’t resolved to your satisfaction, you can contact our ombudsperson:

    Mail: Petline Insurance Company
    301-600 Empress Street
    Winnipeg, MB, R3G 0R5
    Email: ombuds@petlineinsurance.com
    Phone: 1-833-678-6468

  4. If you are still dissatisfied after receiving the final position of Petline Insurance Company, you can pursue your complaintfurther with the appropriate regulatory and industry bodies:

    The General Insurance OmbudService (GIO) is a national independent dispute resolution service for Canadian consumers of insurance.
    1-877-225-0446 | www.giocanada.org

    For issues in Quebec, the Autorité des marchés financiers (AMF) provides assistance to consumers of financial products and services.
    1-877-525-0337 | www.lautorite.qc.ca

    The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect consumers of financial products and services.
    1-866-461-3222 | www.fcac-acfc.gc.ca