Most matters can be dealt with after a single phone call to a Team member.
We listen, and then make sure your issue is handled quickly and fairly.
If your issue requires more time, you will get regular updates.
So you always know exactly what’s going on.
If your issue isn’t resolved to your satisfaction, you can contact our ombudsperson:
Mail: Petline Insurance Company
301-600 Empress Street
Winnipeg, MB, R3G 0R5
If you are still dissatisfied after receiving the final position of Petline Insurance Company, you can pursue your complaintfurther with the appropriate regulatory and industry bodies:
The General Insurance OmbudService (GIO) is a national independent dispute resolution service for Canadian consumers of insurance.
1-877-225-0446 | www.giocanada.org
For issues in Quebec, the Autorité des marchés financiers (AMF) provides assistance to consumers of financial products and services.
1-877-525-0337 | www.lautorite.qc.ca
The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect consumers of financial products and services.
1-866-461-3222 | www.fcac-acfc.gc.ca